Refund Policy
At Genies Career Hub, we are committed to providing services that help you as you strive to approach your dream career. Our efforts are consistently in the direction of your satisfaction. However, in case you feel certain issues with the provided services, you can seek assistance from us as per the ensuing regulations and policies.
Refund Eligibility
- Full refunds are available for services cancelled within 24 hours of purchase.
- If a service is cancelled after 24 hours but has not been used, you may be eligible for a partial refund.
- Services that have been partially used will be evaluated on a case-by-case basis for potential partial refunds.
Non-refundable Services
- Services that have been fully utilized or completed are non-refundable.
- Customized services, once commenced, are non-refundable due to their personalized nature.
Process for Requesting a Refund
- Contact our customer support team at [email protected] with your refund request and order details.
- Our team will review your request and respond within 3 business days with the outcome or request for additional information.
- Approved refunds will be credited back to your original method of payment within 14 business days.
Exceptions
In the event of extenuating circumstances, we may consider refund requests beyond the standard eligibility criteria at our discretion.
Contact Information
For any inquiries regarding our refund policy or to discuss a specific case, please reach out to our customer support team. We value your business and will collaborate with you to resolve any issues to your satisfaction.
Refund Processing Time
At Genies Career Hub, we process all refunds promptly and efficiently. Once a refund is approved, it will be processed and credited back to your original method of payment within 14 business days. Please note that depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to be reflected in your account.
If you have not received your refund after this period, please contact our customer support team at [email protected], and we will assist you in tracking the status of your refund.
We appreciate your patience and understanding during the refund process and are committed to ensuring that your experience with Genies Career Hub is positive and hassle-free.